Booking terms

These terms apply to every stay booked directly — through this website (netanyastay.com, presented as “Netanya Apartments”), or by WhatsApp, phone or email — with NetanyaStay, run by Liad Ohayon in Netanya, Israel (“we”, “us”). They are written in plain language on purpose. If anything is unclear, ask before you pay. By sending a booking request you confirm that you have read and accept these terms, the cancellation policy and the privacy policy, and the house rules of the apartment.

1. Who you are dealing with

The apartments on this site are managed by NetanyaStay. Some are owned by us and some by private owners who have entrusted them to us. In every case NetanyaStay is your single point of contact: it takes your request, confirms the price, collects the payment, hands over the keys and answers during your stay. Your booking contract is with NetanyaStay; the owner of the apartment is not a party to it and you have no separate obligations towards the owner.

Operated by

NetanyaStay · Liad Ohayon

Business registration no.

311311120

Address

Netanya, Israel

Email

liad142@gmail.com

Phone

+972 52 660 2644

Website

netanyastay.com

2. How a booking is made

1. You send a request: the apartment, your dates, the number of guests and how to reach you. A request is not a booking, and nothing is charged.
2. We check availability and confirm the total price in writing, on WhatsApp or by email, together with the cancellation terms that apply to your dates.
3. We send a secure payment link. The booking is confirmed only once the payment has reached us and you hold our written confirmation.
4. Until that happens the dates stay open, and someone else may book them.

3. Prices and payment

• All prices are in Israeli new shekels (ILS / ₪) and include VAT where it applies. An amount shown in any other currency is an estimate.
• The total for your dates is confirmed in writing before you pay. It includes the cleaning fee, which is charged once per stay.
• The full amount is paid when the booking is confirmed. There is no separate deposit and balance.
• Some dates carry a minimum number of nights. We tell you before you pay.
• Payment goes through the link we send. We never ask for card details on WhatsApp or by email — a message that does is not from us.
• Where a security deposit applies to an apartment or to particular dates, we tell you before you pay. It is returned after check-out, once the apartment has been checked, less any agreed deduction.

4. Guests

• Each apartment has a maximum number of guests, shown on its page. That number includes children and babies.
• Only the guests named in the booking may sleep in the apartment. Extra guests or visitors need our agreement in advance.
• The person who books must be at least 18 and is responsible for everyone in the group.
• We may ask to see an identity document of the lead guest before or at check-in, as is usual for short-term rentals in Israel. How we handle it is described in the privacy policy.

5. Check-in and check-out

• Check-in is from 15:00, check-out by 11:00, unless we have agreed otherwise in writing.
• Arriving earlier or leaving later is often possible when the calendar allows. Ask — when we can do it, it costs nothing.
• Arriving on a Friday or before a holiday: tell us your arrival time and we will aim to have you settled well before candle-lighting.
• The exact address, arrival instructions and the keys or lockbox code are sent before your stay, once the booking is confirmed.

6. House rules

Every apartment page lists its own house rules. These apply everywhere:

• No smoking inside the apartment.
• No parties and no events.
• Quiet after 23:00, out of respect for the neighbours.
• Pets only by prior arrangement.
• Children supervised on balconies, on the rooftop and in the jacuzzi.

A serious or repeated breach of the rules lets us end the stay early, without a refund of the remaining nights.

7. Damage and cleaning

• Treat the apartment the way you treat your own home. Normal wear and tear is on us.
• You are responsible for damage or loss caused by you or your guests during the stay.
• Before we charge you for anything, we show you what happened and what the repair costs.
• If the apartment needs more than the usual cleaning at check-out, we may charge the extra cleaning at cost.
• If something breaks or stops working, tell us straight away. Most things can be fixed the same day.

8. Cancellation, changes and your statutory rights

Our cancellation policy has its own page and forms part of these terms. It sits on top of the law, never under it: where the Israeli Consumer Protection Law, 5741-1981 (in particular section 14C on distance selling) gives you a better right to cancel than our policy does, the law applies. Consumers who live in the European Union keep the protections of their own country that cannot be waived by contract; note that under EU law the right of withdrawal does not apply to accommodation booked for a specific date.

9. If we have to cancel

It is rare, but an apartment can become unusable for reasons on our side — a burst pipe, a problem in the building, an owner withdrawing the apartment. If that happens we offer you another of our apartments of at least the same standard where we can, or refund everything you paid without delay.

10. The apartment owners

• Where an apartment belongs to a private owner, we share with the owner only what running your stay requires: the dates, the number of guests and the lead guest’s name, and a phone number if a repair or an emergency makes it necessary.
• The owner, or a tradesperson sent by us, may need to enter the apartment during your stay for an urgent repair. Except in an emergency we agree the time with you first.
• Any complaint about the apartment is dealt with by us, not by the owner.

11. Liability

• You use the apartment, the building’s facilities (lift, parking, rooftop, jacuzzi, beach gear) and the surrounding area at your own responsibility. Children must be supervised at all times.
• We are not responsible for the loss or theft of personal belongings, or for interruptions outside our control such as power and water cuts, building works nearby, the weather or a security situation.
• Except where the law does not allow it to be limited, our liability for a stay is limited to the amount you paid for that stay. Nothing in these terms limits liability for death or personal injury caused by negligence, or rights you have under Israeli consumer law that cannot be waived.
• We recommend travel insurance that covers cancellation, health and belongings.

12. Your personal data

What we collect when you book, who we share it with and how long we keep it is set out in the privacy policy, which forms part of these terms.

13. Complaints, governing law and disputes

If something is wrong, tell us first — most problems are solved in one conversation, and we answer complaints in writing within 14 days. These terms are governed by the laws of the State of Israel. A dispute we cannot settle between us will be brought before the competent court in Israel; this does not deprive a consumer of protection given by mandatory rules of the country where they live.

14. Changes and contact

We may update these terms. The version that applies to your stay is the one published here on the day your booking was confirmed; the date at the top of the page tells you when the text last changed. Questions: WhatsApp or phone +972 52 660 2644 · liad142@gmail.com.