Netanya Apartments
Cancellation policy
Direct-booking cancellation policy for NetanyaStay: free cancellation up to 14 days before arrival, 50% refund between 14 and 7 days, your statutory rights under Israeli consumer law, and how to cancel.
Plans change. We try to be fair in both directions: flexible while there is still time to re-let the apartment, firm once there is not. This policy covers stays booked directly with NetanyaStay and forms part of our booking terms. It never reduces the rights the law gives you — see “Your statutory rights” below.
Standard policy
Unless we told you in writing before you paid that stricter rules apply to your dates:
| When you cancel | What you get back |
|---|---|
| More than 14 days before arrival | Full refund of everything you paid |
| Between 14 and 7 days before arrival | 50% of the accommodation price; the cleaning fee is refunded in full |
| Less than 7 days before arrival, or no-show | No refund |
Days are counted to 15:00 on the day of arrival, Israel time. Example: for an arrival on Friday 25 September, free cancellation ends on Friday 11 September at 15:00.
Your statutory rights
Under section 14C of the Israeli Consumer Protection Law, 5741-1981, a consumer who books accommodation at a distance (online, by phone or by messaging) may cancel within 14 days of making the booking, provided the cancellation reaches us at least two working days before the stay begins. In that case we refund the payment within 14 days and may keep a cancellation fee of no more than 5% of the price or ₪100, whichever is lower. Whenever the law gives you more than the table above, the law applies. The exact conditions and days are those set by the law at the time of your booking.
Holidays and peak dates
For Jewish holidays (Pesach, Shavuot, Rosh Hashanah, Sukkot), for July and August and for other high-demand dates, we may apply a stricter policy — usually a longer free-cancellation window and no refund inside 14 days. If a stricter policy applies to your dates, we tell you in writing before you pay, and that written policy takes precedence over this page. Your statutory rights are unaffected.
Changing your dates
Would you rather move your stay than cancel it? Write to us. If the new dates are free we move the booking at no charge, and you pay or receive only the difference in price. A change requested inside the 7-day window counts as a cancellation of the original dates.
Early departure
Nights you do not use after check-in are not refunded. Tell us anyway — if we manage to re-let those nights, we pass the benefit back to you.
If we cancel
If we have to cancel for reasons on our side, you get a full refund of everything you paid, or another of our apartments instead if you prefer and one is free.
How to cancel
- Send a WhatsApp message to +972 52 660 2644, or an email to liad142@gmail.com, with your name, the apartment and your dates. A cancellation counts from the moment your message reaches us.
- We confirm the cancellation and the refund amount in writing the same day.
- Refunds go back the way you paid, normally within 5–10 business days depending on your bank, and in any case within the time the law allows.
For a stay you cannot afford to lose, take travel insurance. It covers what a cancellation policy cannot — illness, cancelled flights, a security situation.